Return and Refund Policy
Effective as of November 12, 2024
1. Summary of Our Policy
Claim period: You have 90 days from the date you receive your order to request a refund.
Product returns: Oréva does not require physical returns of products. A refund ranging from 20% to 100% of the order amount may be offered depending on the reason for the refund request, in order to prevent abuse.
Restocking fees: No restocking fees apply.
2. General Refund Conditions
2.1 Claim Period
You have 90 days from the date you receive your order to request a refund.
2.2 Refund Eligibility
Refund requests will be assessed based on the reason provided:
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If the product is defective or does not comply with the order, a refund of up to 100% of the order amount may be granted.
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If the product has been used or damaged by the customer, the refund may be limited to a lower percentage, ranging from 0% to 70%.
2.3 Items Not Eligible for a Full Refund
The following products are not eligible for a full refund unless they are defective:
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Hygiene or beauty products that have been used.
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Personalized or custom-made products.
3. Refund Request Procedure
3.1 Submitting a Request
To submit a refund request, please follow these steps:
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Go to the Contact section of our website or contact us at help@orevaparis.com.
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Explain the reason for your request and provide supporting evidence where applicable, such as photographs and a description of the issue.
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Our team will review your request and contact you with a decision.
4. Refunds
4.1 Refund Processing Time
Once your refund request has been approved, the refund will be processed within a maximum of 21 days.
4.2 Refund Method
Refunds will be issued to the same payment method used for the original purchase.
Original shipping costs are non-refundable unless the order is cancelled due to a defective product or a delivery error.
4.3 Special Cases
Defective or damaged product: Full refund (100%).
Delivery error: Full refund (100%).
5. Right of Withdrawal
In accordance with European consumer protection legislation, including Article L121-21 of the French Consumer Code, you have a statutory 14-day right of withdrawal.
For your convenience, Oréva extends this period to 30 days.
6. Complaints and Disputes
In the event of a dispute concerning a refund, we encourage you to contact our customer service team so that an amicable solution can be reached.
If no agreement can be reached, you may refer the matter to a consumer mediator in accordance with Article L612-1 of the French Consumer Code.
7. Contact
For any questions regarding our Return and Refund Policy, please contact us:
Email: help@orevaparis.com
Online form: Available under the “Contact” section of the Oréva Paris website.
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